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Thread: gripe session

  1. #1
    Join Date
    Nov 2003
    Location
    Denton Texas
    Posts
    20,540
    I bought a cylinder head from Harbor Auto Used Parts Division . The head arrived perfectly clean. Actually it arrived too perfectly clean. They steam cleaned the head when they took it off the car and then put it on a shelf for storage until sold, in New England. As anyone with any sense knows you must put something on bare metal to keep it from rusting. Well, I regress, these guys don't know that. I paid for the head and astronimical shipping prices only to recieve a DOHC head from them that was rusted, pitted and the cams were seized due to corrosion. I called them and their answer was "that's the way we always do it" and "you want a new head for a used head price" and "we deal with mechanics every day and mechanics are never wrong". I just wanted one that was good as they claimed. Next, they wanted me to ship it back to them so they could ship me another one. I was responsible for one way shipping and they would pay shipping back to me. Rather than to wait for two weeks for another head I just absorbed the costs and paid $250 to have the head rebuilt.

    Sorry, just had to vent my frustration. Maybe someone will read this and think about putting corrosion preventatives on parts being stored after cleaning all the oils off of them.
    See my truck data in the "My Garage" section here... http://www.ls1truck.com/forums/my-ga...tml#post191709

  2. #2
    Join Date
    Feb 2005
    Location
    Austin, Texas
    Posts
    2,053
    That sucks man theres nothing you can do about it. Talk to someone above whoever you talked to or something thats bs.
    2007 CCSB Z71 VortecMax: Stock!

  3. #3
    Join Date
    Oct 2004
    Posts
    259
    Yeah, I agree, usually higher managers are more concerned with custumer satisfaction. So maybe they can cut you some kind of deal. Thats one thing I hate about grimy businesses, those bastards!
    Had a 91 SB, Open diff, 3.08 gears, stock LS1/T56. 14.8@95.9...sold.
    Now, 90 C1500 350tbi/NV3500....just bought a 5.3...need T56, Swap parts.....

  4. #4
    Join Date
    Jun 2004
    Location
    West side of Houston, Spring Branch
    Posts
    197
    Letting all of us know so the next guy (or girl) wont get caught in the same trick bag.
    Believe me they will pay for bad service if you let everyone know. You may want to send them an e-mail copy of your post with how many members are on this site. I did it with a vendor and got a full refund.

    sorry dude but good luck. and revenge is sweet.

    Jeff
    2005 ECSB 5.3

  5. #5
    Join Date
    May 2004
    Posts
    2,120
    Greg, Send back to them and contact the BBB with your complaint. I got a new truck from GM when they sold me my 95 lemon. I started at the bottom which didn't work. I then went straight to the top and 3 months later and 100 phone calls to GM they finally put me in my 97 which wasn't much better until I got all of the bugs worked out.

    You can also go to rip off report

    Sorry to hear you got ripped off twice now!!


    97 GMC, 2002 LS6.

    1991 GMC Syclone #1428

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